If you are installing an upgrade to Encore DVD 2.0, enter the 24-digit serial number included with the upgrade, and then enter the previous version serial number when you are prompted. Delete the serial number from the Serial Number field, and then reenter it exactly as it appears on the back of the Encore DVD installation disc case, including the dashes. If Encore DVD returns the error "Invalid Serial Number" after you enter the serial number during the initial start up, then do on e or more of the following tasks: If you are experiencing any problems with activation, please refer to document 330627, "Troubleshoot activation issues in Adobe Production Studio applications (Windows)." The amount of RAM appears on the lower half of the General tab in the System Properties dialog box. * To check how much RAM is installed, choose Start > Control Panel > System. Internet or phone connection required for product activation and Internet-related services QuickTime 6.5 required to support import of QuickTime files Sound card with ASIO or Microsoft DirectX drivers 1280x1024 or greater color monitor resolution, 32-bit display adapter DVD -/+ R burner required for DVD creation DVD-ROM drive required for installation 10GB or larger hard disk or disk array recommended for ongoing work 5GB of additional hard-disk space recommended for installing extra content 1GB of available hard-disk space for basic installation 512MB of RAM (1GB or more recommended)* Microsoft Windows XP Professional Edition or Windows XP Home Edition, with Service Pack 2
Make sure that the system meets the minimum requirements for Encore DVD.Įncore DVD may not install or start correctly on a system that doesn't meet the following requirements: Work through the following tasks to resolve issues that occur when you install Encore DVD.ġ. Deselect Hide File Extensions For Known File Types. Click the View tab in the Options dialog box.Ĥ.
To show hidden files, hidden folders, and all filename extensions in Windows Explorer:Ģ. By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions that it recognizes. Note: Some of these tasks require you to locate hidden files or folders, or to locate files by their extensions (for example, *.ini). Adobe Technical Support can use this information to better assist you, should you need to call. Keep track of the tasks you perform and the results of each, including errors or other problems.
Follow the tasks in this document to resolve these issues. Different factors can interfere with installing or starting Adobe Encore DVD, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files.